Does Avast For Mac Run On Safari

  

Avast for Mac Free Download & Installation. Avast for Mac is unfortunately not available on iTunes or App Store. But you can simply download Avast Free Mac Security using the link below: From the Official Avast Servers. After you finish the download you can proceed with the installation.

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  • Pros

    Certified by one independent testing lab. Speedy full scan. Excellent phishing protection for Chrome and Firefox. Network security scanner. Password manager. Website rating. Active Do Not Track. Free.

  • Cons

    Poor phishing protection in Safari. Password manager includes only basic features.

  • Bottom Line

    Avast Security (for Mac) delivers effective malware protection along with unusual bonus features. Phishing protection only works well in Chrome and Firefox, but this free utility is still worth a look.

For years, Mac users basked in the mystique of virus-free computing. It wasn't true, alas, and as time goes on we see more and more Mac-specific malware attacks. The situation may not be nearly as bad as for Window or Android, but prudence still dictates that you install antivirus protection on your Macs as well. Avast Security offers Macs protection against malware along with advanced features including a password manager and a network security scanner, all for a cost of exactly nothing.

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Installation went quickly, though I did find I had to separately activate the password manager and the Online Security browser extension from the Tools page. You'll also find Avast's SecureLine VPN on that page, but it's not free like the others. When you click to activate, you get a choice of signing up for $2.99 per month or starting a 30-day trial.

The product's spacious main window features a large status indicator centered in an otherwise-empty white region, with a menu down the left side. It's a very different appearance from Avast Free Antivirus on Windows, which uses pops of purple and green on a dark gray background.

Pricing and OS Support

Like Bitdefender and Kaspersky, Avast supports macOS versions back to 10.9 Mavericks. If you have an antique Mac that for some reason can't even run Mavericks, consider ESET Cyber Security (for Mac), ProtectWorks, or ClamXAV (for Mac) all of which support versions from 10.6 (Snow Leopard) on. At the other end of the spectrum, Avira, Trend Micro, and Symantec require macOS 10.11 (El Capitan) or better.

Like Sophos and Avira, Avast offers full antivirus protection for free. Avast Security Pro (for Mac) costs $59.99 per year for one license or $69.99 for three. The Pro edition adds ransomware protection and real-time notification when new devices connect to your network. The free edition is strictly for non-commercial use; in a business setting, you must pay up.

Good Malware Protection Scores

When reviewing a Windows antivirus utility, I report how it scored with four independent antivirus testing labs. The very best products earn top scores from all four labs. But even if no test results exist, I can run my own hands-on tests using real-world malware and malware-hosting URLs.

It took years to develop my hands-on tools and tests for Windows. Most of them don't carry over to the macOS platform. Hence lab results become extremely important for my Mac antivirus reviews. Two of the labs I follow, AV-Test Institute and AV-Comparatives, test Mac antivirus, and Avast participates with one of them.

Experts at AV-Comparatives test Mac antivirus products using the latest macOS malware. They also evaluate each product's ability to detect Windows malware. Why? While a Trojan written for Windows wouldn't run on a Mac, the Mac could serve as a carrier.

Avast managed 99.9 percent protection against Mac malware. That's very good—better than most. However, Bitdefender and Kaspersky exhibited 100 percent protection. In the Windows malware test, Avast detected 100 percent of the samples. Most competing products also took 100 percent. However, Webroot only caught 75 percent, and Intego Mac Internet Security X9 got just 18 percent. Like most tested products, Avast received certification from AV-Comparatives for Mac antivirus protection.

Having one certification is good; having two is better. Bitdefender, Kaspersky, and Sophos are among the products that received certifications from both labs for Mac malware protection.

Scan Choices

Avast offers several scans to improve your Mac's security. A full scan on the Apple MacBook Air 13-Inch that I use for testing took 14.5 minutes, just a hair over Intego's 14 minutes, and quicker than the 18 minutes required by Avira. The average for recent products is 24 minutes, so Avast proved quite speedy. Norton is the current speed champ, completing a full scan in 10 minutes.

There's a separate scan for removable volumes, though you can configure the full scan to include them. I scanned a thumb drive containing my Windows malware collection and found that it quarantined 85 percent of them. For comparison, Avira detected 82 percent of these, while Sophos Home (for Mac) wiped out every single one.

There's no predefined quick scan, which makes sense given the speed of the full scan. The custom scan settings confused me, though. As with the full scan, you can add file locations to exclude from scanning, and configure it to scan Time Machine backups. But the full scan's settings include those options, and also let you include removable volumes and network volumes, while the custom scan's settings do not. Puzzling.

You can schedule a daily, weekly, or monthly scan if desired. Settings for a scheduled scan include two additional choices. You can set it to skip scanning if your device is running on batteries, and you can have it wake from sleep if necessary, to perform its scheduled scan. Avira Free Antivirus for Mac not only offers scheduled scanning, it defaults to a weekly scan with no effort on your part. Sophos skips scheduled scanning, relying instead on real-time protection.

Network Security Scan

The final scan choice doesn't look for malware. Rather, it collects information about all the devices on your network and flags any security problems. On my own network, the scan finished in just under three minutes.

The scanner correctly reported that my main router has an open port that could theoretically become a point of attack. It's true that the port is open, as my ISP uses it to run remote diagnostics when necessary. But that function requires a key that only the ISP has.

More interestingly, it found serious problems with a network storage device (fortunately, one that I'm not currently using). Not only does this device have numerous open ports, it's vulnerable to a buffer overrun attack. Avast advised updating the firmware; I just unplugged it.

The report also serves as a list of everything that's connected to your network, identifying each by name and type. It's similar to the output of Bitdefender Home Scanner. With both products, I found devices with names like unknown6542990b6483—not much help! Bitdefender includes an option to edit the name and type, and it remembers your edits in subsequent scans. I'd like to see that ability in Avast.

Excellent Phishing Protection in Chrome and Firefox

In the Windows realm, one thing that differentiates Avast's premium product is better protection against phishing sites, those fraudulent sites that imitate secure sites and try to steal your login credentials. The free Windows edition scored very poorly, while the premium edition did an extremely good job. Based on initial round of testing, the Mac product's phishing protection, both free and Pro, seemed to match that of the free Windows product, meaning it's not very good.

I learned later that Avast's phishing protection is not fully functional in Safari. The developers are working on making it completely browser-independent. In the meantime, they advise using Chrome or Firefox. Norton was also having problems during my original test, so I tossed those results and started fresh.

My phishing protection test uses URLs reported as fraudulent, but not yet verified. Typically, these are only a few hours old. That's important, because phishing sites are ephemeral. Once they've been identified and blacklisted, the fraudsters just create new ones.

I simultaneously launch each URL in Safari on the Mac and in a browser protected by long-time antiphishing champ Symantec Norton Security Premium. I also launch each in Chrome, Firefox, and Internet Explorer, relying on the browser's built-in protection. If any of the five browsers throw an error message, I discard the URL. A true phishing fraud masquerades as a secure site and tries to capture your login credentials. Any URL that doesn't match that profile also gets junked.

I've written a Windows-based tool that handles launching URLs and capturing results. On the Mac, I copy and paste each URL into Safari and manually record the result. When I have enough data, I dump the five reports into Excel for comparison.

The malefactors that perpetrate these phishing frauds are clever. They're always devising new techniques to get past security software. That being the case, I report results not as hard figures but as the difference between the product under test and the others.

Tested using Safari's incomplete phishing protection, Avast's detection rate lagged Norton's by 32 percent, and Norton itself was having a bad day. All three browsers soundly drubbed Avast. When I retested using Chrome, Avast tied with Norton and beat the detection rates of the three browsers. That's impressive. Of the Mac security products I've tested, only Bitdefender did better, beating Norton by 5 percentage points.

While phishing is browser-agnostic, phishing protection is not. Bitdefender beat Norton by 5 percentage points, but its Windows cousin more than doubled that gap. Even Symantec Norton Security Deluxe (for Mac) didn't detect many frauds that its Windows edition caught.

Site Rating and Do Not Track

Like McAfee AntiVirus Plus (for Mac), Avira, Trend Micro, and several others, Avast marks up results in popular search engines with green for safe, red for dangerous, and gray for unknown. You can click to vote a page up or down. Simple!

Clicking the Online Safety toolbar button displays the status for the current page. It also lists all the elements on the site that can track your online activity, including analytics, social media, ad trackers, and more. By default, it doesn't do anything, but you're free to block any tracker or category. Websites are free to ignore the official Do Not Track header sent by your browser, but Avast's active Do Not Track feature has teeth. Kaspersky Internet Security for Mac offers a similar active Do Not Track feature.

Digging into the settings for Online Safety reveals a hidden gem: SiteCorrect. If you mistype a site name, this feature offers to change to the correct name. You can even set it to automatically make the fix, with no prompt. However, in testing, I couldn't tease it into action. I tried pyapal.com, pcmga.com, whitehous.gov, wallmart.com, and many others, with no reaction from SiteCorrect.

Basic Password Manager

Like Avast's Windows antivirus, this product includes a password manager. Where the Windows product invites you to install on Android, the Mac one suggests adding password management to your iPhone. On Windows, the password manager is integrated with the antivirus; under macOS, it's a separate app.

There's no limit on the number of devices, and you can sync your passwords between them all, macOS, Windows, iOS, and Android. Avast doesn't keep your passwords in the cloud. Rather, it uses your Avast account to authorize syncing data that's stored locally on your devices.

Avast

Once you've enabled syncing on a device, that device becomes an authenticator for adding more devices. The new device displays a numeric code, and the existing device gets a notification with the same code. If the numbers match, just click to approve. What if you lose all your devices? On installation, Avast sends an email with a recovery link; don't lose that email!

On each of your devices, you create a master password to protect the local password stash. The master passwords need not be the same, but who'd want the confusion of making them different? Avast offers advice on creating a strong password, with a color-coded line representing the strength of what you've typed. It's not easy to get all the way to green, but Avast doesn't require it. In fact, it accepted 'Password' as a master password.

Avast offers browser extensions for Chrome, Firefox, and Safari. When you log in to a site, the extension offers to save your credentials. If you come back to the site, it fills your saved credentials. Clicking the key icon in one of the fields brings up a menu showing all the credentials you've saved. And it handles two-page logins like what Google uses.

Avast doesn't use the typical menu of logins attached to its toolbar button. Rather, you click the button and launch the main application. Unlike the Windows edition, this is a separate app, not integrated with the main antivirus. Its main window is seriously tall and skinny, like something you'd find on a smartphone, and you have only limited control over its size. Clicking an item opens its details, with a link to open the site itself.

You can also use the password manager to sync and share secure notes between your devices. These are simple, unformatted text snippets, suitable for saving such things as locker combinations and non-digital passwords.

The left-rail menu offers simple icons to manage passwords and secure notes, and one to bring up the password generator. By default, it generates 18-character passwords using all character types. You can set the length anywhere from four to 30 characters using a slider.

Avast analyzes the strength of your master password when you first create it, but not when you update it. Avast Pro Antivirus on Windows can analyze your passwords, flagging any weak or duplicate ones. The free Windows edition used to include this feature, but it was recently enhanced and redefined as a Pro-only feature.

This password manager handles all the basic tasks and no more. Fancy features like secure sharing, two-factor authentication, and password inheritance aren't here. But you do get it along with the antivirus, at no charge, so if it does enough for you, go ahead and use it.

Worth a Look

AV-Comparatives certified Avast Security as an effective Mac antivirus. Impressively, it offers a network scanner and password manager, features often reserved for full security suites. On the other hand, the password manager handles basic functions only—nothing advanced. And while Avast earned great stores in my hands-on antiphishing test, that function currently works well in Chrome and Firefox, but not Safari. But the pros outweigh the cons. If you're looking for free Mac antivirus protection, give it a try, along with Sophos and Avira, and see which you like best.

For truly top-notch Mac security, you'll need to lay out some cash. Our Editors' Choice products in this realm are Bitdefender Antivirus for Mac and Kaspersky Internet Security for Mac. Both received certification from two labs. Both scored well in our hands-on antiphishing test. Bitdefender's AutoPilot mode means you can set it and forget it. And Kaspersky goes above and beyond feature-wise, with full-scale parental control, protection against webcam peeping, a network attack blocker, and more.

Sophos

Bottom Line: Avast Security (for Mac) delivers effective malware protection along with unusual bonus features. Phishing protection only works well in Chrome and Firefox, but this free utility is still worth a look.

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This article answers the most common questions about Avast SecureLine VPN on Windows and Mac. For information about Avast SecureLine VPN on mobile devices, refer to the following article:

General

What is a VPN?

A VPN (Virtual Private Network) functions as a private tunnel through the internet which encrypts your data and secures your connection when using public Wi-Fi connections such as those in cafes or airports.

What is SecureLine VPN?

Avast SecureLine VPN is an application which enables you to connect to the internet via secure Avast VPN servers using an encrypted tunnel. SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy and is especially recommended when you are connected to a public or unsecured wireless network.

SecureLine VPN has servers in several locations which means you can bypass geolocation restrictions as well as access your favorite content while traveling.

Which Operating Systems does SecureLine VPN support?

  • Microsoft Windows 10 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 8 / 8.1 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 7 Service Pack 1 or higher (any Edition, 32-bit or 64-bit)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)

We also offer mobile versions of Avast SecureLine VPN for Android (5.0 or later) and iOS (9.0 or later). For more information, refer to the following article:

Checks it for possible threats. And did we mention it's totally free? The application is constantly updated to keep it current with the latest threats. The program will also keep track of and verify your backed-up data, to make sure that it won't suffer any damage in case your computer is seriously infected. Avast for mac meltdown.

The latest version of Avast SecureLine VPN is not supported by and cannot be run on Windows Vista or Windows XP. If you use Windows Vista or Windows XP, you can download Avast SecureLine VPN version 5.0.407. However, this is an older version of the program and does not receive updates.

Connection

Can I use SecureLine VPN with any type of internet connection?

Yes, SecureLine VPN connects over any wired or wireless internet connection.

What kind of encryption does SecureLine VPN use?

SecureLine VPN uses the AES 256 bit encryption key, which is bank grade encryption. SecureLine also uses Open SSL and certificate authentication.

What ports does SecureLine VPN run on?

SecureLine VPN for Windows runs on ports 553 UDP and 443 TCP.

SecureLine VPN for Mac runs on ports 50, 500, 1701, and 4500.

What protocols does SecureLine VPN use?

SecureLine VPN for Windows uses Open VPN on UDP.

SecureLine VPN for Mac uses IPsec.

Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to work properly, IPSec or VPN passthrough need to be enabled.

Does SecureLine VPN allow P2P connections?

SecureLine VPN allows peer-to-peer connections through our data center locations listed below:

• Quick and easy installation procedures. Is avast secureline vpn safe for mac. • Quiet utility that only uses a few resources to run.

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • Paris, France

Does SecureLine VPN log user information?

SecureLine VPN stores connection logs, which includes information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.

We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the Avast Privacy Policy:

Why is my internet connection slower when I connect to SecureLine VPN?

You may experience a slower internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Setup & Licensing

How do I install SecureLine VPN?

If you use Avast Antivirus, the SecureLine VPN component is installed by default and only requires activation with a paid license. For activation details, refer to the following article:

If you do not use Avast Antivirus, you can download the standalone version of SecureLine VPN and then insert your license. For detailed instructions, refer to the following article:

If you use Avast Security on a compatible Mac system, SecureLine VPN is installed by default. Activate the product by inserting your activation code. For detailed instructions, refer to the following article:

If you do not use Avast Security, you can download the standalone version of SecureLine VPN and then insert your license. For detailed instructions, refer to the following article:

How do I uninstall SecureLine VPN?

If you are using SecureLine VPN in Avast Antivirus, go to MenuSettingsComponents and scroll down to SecureLine VPN. Click the SecureLine VPN panel to expand it, then click Uninstall Component. For detailed instructions, refer to the following article:

If you are using the standalone version of SecureLine VPN, refer to the article below to uninstall the program via your Windows control panel:

  1. Open the Avast SecureLine VPN interface.
  2. Click Avast SecureLine VPN in the Menu bar and select Uninstall Avast SecureLine VPN.
  3. Follow the uninstaller wizard steps.

For detailed instructions, refer to the following article:

Can I use SecureLine VPN without installing Avast Antivirus?

Yes. SecureLine VPN can be installed as a standalone application, without Avast Antivirus (Windows) or Avast Security (Mac) installed. If you are using Avast Antivirus on Windows, we recommend using SecureLine VPN as a component of Avast.

Is SecureLine VPN licensed separately from Avast Antivirus?

Yes. SecureLine VPN is an extra service and requires a separate license to use. An Avast Antivirus license does not activate SecureLine VPN.

What should I do if my activation is unsuccessful?

SecureLine VPN requires a separate, paid license to use it. If you are using Avast Antivirus, ensure that you have purchased and activated a license for SecureLine VPN. If the activation is unsuccessful, you can submit a ticket to the Avast Support Team for assistance.

How do I get started using SecureLine VPN?

When using SecureLine VPN as part of Avast Antivirus:

  1. Open the Avast user interface and go to PrivacySecureLine VPN.
  2. Click the Off slider so that it changes to On.
  3. Click Change location and select a location from the list. If you skip this step, you are automatically connected to the Optimal location.

When using the standalone version of SecureLine VPN:

  1. Double-click the Avast SecureLine VPN icon on your desktop to open the application.
  2. Click the Off slider so that it changes to On.
  3. Click Change location and select a location from the list. If you skip this step, you are automatically connected to the Optimal location.

To access connection preferences and language settings, click MenuSettings.

  1. Click the Avast SecureLine VPN icon on the right side of the menu bar and select Open Avast SecureLine VPN.
  2. Click the Off slider so that it changes to On.
  3. Click Change location and select a location from the list. If you skip this step, you are automatically connected to the Optimal location.

To access connection preferences, click Avast SecureLine VPN in the Menu bar and select Preferences...

For more information about using Avast SecureLine VPN on Windows and Apple macOS, refer to the following article:

What is the Avast SecureLine VPN browser extension and how can I install it?

The Avast SecureLine VPN browser extension is an optional installable component that allows you to conveniently control certain aspects of Avast SecureLine VPN behavior directly via Google Chrome, Mozilla Firefox, or Avast Secure Browser. For instructions to install and use the Avast SecureLine VPN browser extension on Windows and Mac, refer to the article below:

How do I cancel my continuous subscription?

For instructions on cancelling your continuous subscription, refer to the following article:

You can cancel your continuous SecureLine VPN subscription for Mac through the Apple Store. Follow these steps:

  1. Open iTunes and ensure you are signed in with your Apple ID.
  2. Click Account at the top of your computer screen, then select View My Account.
  3. Type your password, then click View Account.
  4. On the Account Information page, scroll down to Settings.
  5. Click Manage next to Subscriptions.
  6. Click Edit next to your SecureLine VPN subscription, then click Cancel Subscription.

For detailed instructions, refer to the following Apple Support article:

Settings

Can I set up SecureLine VPN to connect automatically when I start up my system?

Yes, to enable this option, open the application and click MenuSettings. Ensure the General tab is selected in the left-side panel, then tick the box next to Start SecureLine when my computer starts. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, click Avast SecureLine VPN in the Menu bar and select Preferences.., then tick the box next to Start SecureLine when my computer starts. Under Turn on the VPN, tick the box next to Automatically when the app starts and when switching networks.

Can I set up SecureLine VPN to connect automatically when I use an unsecured Wi-Fi network?

Yes, to enable this option, open the application and click MenuSettings. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, open the application, then click Avast SecureLine VPN in the menu bar and select Preferences... In the section Turn on the VPN, select Automatically when the app starts and when switching networks.

How do I connect to a different VPN server location?

When using SecureLine VPN as part of Avast Antivirus:

  1. Open the Avast user interface and go to PrivacySecureLine VPN.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

When using the standalone version of SecureLine VPN:

  1. Double-click the Avast SecureLine VPN icon on your desktop to open the application.
  2. Ensure that you are disconnected from SecureLine VPN, then click Change location to select a server location.
  1. Click the Avast SecureLine VPN icon in your menu bar to open the application.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

Troubleshooting

How can I prevent the WebRTC leak on my browser?

WebRTC is a feature that various browsers such as Google Chrome and Mozilla Firefox apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, macOS, and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine VPN.

We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser which does not apply WebRTC (such as Safari or Internet Explorer).

For more details, refer to the following article:

Why can't I browse the internet when I connect to SecureLine VPN on Windows?

If you can't browse the internet while connected to SecureLine, try the following solutions (for Windows systems only):

  • Check the signal strength of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
  • Verify that you have accepted the Terms and Conditions of the Wi-Fi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
  • Try using a different browser.
  • Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution service by following the instructions in the article below:

What should I do if SecureLine is unable to establish a connection?

If SecureLine VPN is unable to establish a connection, try the following solutions:

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn't work, check your network configuration.
  • Select a different SecureLine VPN location.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine won't work properly.
  • Restart your PC and try to connect to SecureLine VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer; consult the related documentation for information about running a VPN.
  • Confirm that your SecureLine subscription is active. In Avast Antivirus, go to MenuMy licenses, then scroll down to the SecureLine VPN section.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.

If SecureLine VPN is still unable to establish a connection, try to uninstall and re-install the software.

What should I do if the text 'Content not available' appears in the application window?

Avast For Mac Review

If the message Content not available appears in the SecureLine VPN window, try the following solutions (for Windows systems only):

  • Go to PrivacySecureLine VPN to reload the page.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine VPN won't work properly.
  • Restart your PC.

Why did I receive the error message 'SecureLine has encountered a technical issue'?

If the SecureLine VPN interface becomes empty apart from the error message SecureLine has encountered a technical issue, try the following solutions (for Windows systems only):

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn't work, check your network configuration.
  • Restart your PC.

If this solution does not work, try to uninstall and re-install the software.

How do I send a message to Avast Support?

If you continue to face issues with SecureLine VPN, send a message to Avast Support by following the instructions in the article below:

Avast For Mac Review

Where can I find SecureLine VPN log files?

For troubleshooting purposes, Avast Support representatives may ask you to provide them with SecureLine VPN log files. To find log files, go to C:ProgramDataAVAST SoftwareAvastlog and look for the vpn_engine.log file. If you are still using an older version of Avast Antivirus, the file could be named SecureLine.log.

If you cannot locate the ProgramData folder in your system, follow the instructions on the Windows support page:

Miscellaneous

When is the regularly scheduled maintenance?

Regular maintenance occurs every Saturday at 6PM EST (GMT/UTC -5), or 6PM EDT (GMT/UTC -4) during daylight saving time, and lasts for one hour. Your service is not typically affected by this maintenance.

Why do Gmail and Live Mail send me suspicious activity alerts when I'm connected to SecureLine VPN?

If you use a different location when you connect to the internet via SecureLine VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.

Why do certain websites claim that I'm connected to a different city than the city I selected as my VPN location?

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

  • Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
  • The website may be using an outdated version of the geolocation database.
  • Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
  • In certain locations, we rent dedicated servers to provide SecureLine VPN, and the IP geolocation databases are updated by the server provider on Avast's behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.

Why is SecureLine VPN a paid product when other VPN services are free?

To support the continued development of SecureLine VPN and give you access to the best VPN technology, SecureLine VPN is a paid product.

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Many free VPN services sell your data to 3rd parties, place ads and videos into your browser, and slow down your internet connection.

Avast

SecureLine VPN never compromises user experience or privacy. We do not share or sell your data to 3rd parties, nor do we monitor your internet activity. SecureLine VPN does not interfere with your internet connection and is completely ad-free.

  • Avast SecureLine VPN 5.x for Windows
  • Avast SecureLine VPN 5.x for Mac
  • Avast Premier 19.x
  • Avast Internet Security 19*.x
  • Avast Pro Antivirus 19.x
  • Avast Free Antivirus 19.x
  • Avast Premium Security 14.x for Mac
  • Avast Security 14.x for Mac
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)